📦 SOUTHSELL– DELIVERY & RETURN POLICY (Updated)
🚚 Delivery Method
✔ Inside Johannesburg
•Home Delivery Available
•Full payment is required before receiving the product.
✔ Outside Johannesburg
•Home delivery available in all districts, towns, and rural areas.
•You will first pay only the courier fee after receiving the first SMS.
•After you receive the second SMS, you then pay the remaining outstanding balance.
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💰 Delivery Charges
•Within Johannesburg: R80
•Outside Johannesburg: R110
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🔄 Return & Exchange Policy
To ensure your safety and satisfaction, please follow the process below:
✔ At the time of delivery
•You must check and understand the product in front of the delivery man.
•If you don’t like the product or find any problem, contact our helpline immediately.
✔ If you check at home
•You must make an unboxing video clearly showing:
•sealed package
•full opening
•the problem found
•If the product has an issue, we will exchange it.
📌 Note: For exchanges, the customer must pay the delivery charge again.